By a Senior Analyst for a Telecommunications company
Last year alone, Brennan & Clark’s recovery rate was 34%. That’s above any other agency we’ve used
Accounts receivable outsourcing case study – When I took up my role as senior analyst in the collections department at a leading telecommunications company, Brennan & Clark was already working with us and our company was using their outsourcing service. You could say I inherited them, but there’s no way I would be without them now!
They do a fantastic job for us, and their recovery rate is amazing. Last year alone, Brennan & Clark’s recovery rate was 34%. That’s above any other agency we’ve used.
But it’s not just their recovery rate that makes them so good. Over the last few years, Brennan & Clark has worked with us seamlessly to bring our inactive aged accounts under control through their accounts receivable outsourcing service.
I send over a list of accounts, and they always come back with solutions which frees up my core team. As a Senior Analyst in Finance, I focus on the analytical work required to manage write offs, bankruptcies, and outstanding debt. My work is focused on the enterprise arm of our business rather than consumer telecoms, so the sums are considerable.
When accounts are still unpaid after 60 days, our internal accounts team needs to prioritize active accounts and needed the support of Brennan & Clark. It’s essential that I can hand those outstanding debts to an agency that manages them without fuss.
And that’s exactly what Brennan & Clark does. They take ownership of enterprise accounts that go over 60 days. They manage the whole Accounts receivable outsourcing process using the information I send over, allowing me to utilize internal resources where they are most productive. They are indispensable.
My management team clearly agrees with me. When we were acquired by a larger firm, it seemed likely the new owners might bring in their own collections agency. However, after reviewing their results and service they were more than happy to continue to retain Brennan & Clark because they could see the value they bring to the business.
