Commercial Collections - The latest news and insights

Debt collection negotiation is evolving and the skills you need to succeed are subtly changing. Persistence is still in the mix, but the best negotiators today bring something much more nuanced.

From taking a leap of faith into collections to building a 30-year career at Brennan & Clark, Kim reflects on growth, leadership, relationships and an industry that continues to evolve.

Remote work, mobile technology, economic uncertainty, and changing communication habits have all changed commercial debt collections, but has your collections strategy evolved to keep pace?

As a founding member of the Commercial Collection Agencies of America, Brennan & Clark is proud of its certification. In fact, it means more to us than ever before.

As business closures accelerate, many companies are disappearing without formal bankruptcy filings. This article explores what that means for collections recovery, risk visibility, and proactive escalation strategies.

A growing number of commercial debtors are using AI-fueled objections to frustrate the payment process. Here, we offer four ways to stay on top of the trend and maximize returns.

Traditionally, commercial and consumer collections had different regulations and different risks. Today, market changes are blurring the two, creating new challenges for debt recovery.

Collections litigation is a powerful tool but if the process doesn’t end in recovery you could be wasting time and money. We reveal the issues to consider before pursuing legal action.

As year-end approaches, you’re ready to review performance and plan ahead, but for a true picture of your financial health, you need to prioritize commercial debt recovery.

Payment in full is always the preferred outcome, but offering (or accepting) a payment schedule can offer a practical second best solution that maximizes your chances of success.